A few months ago, I get this e-mail from GE, please rate and review your appliance. I click . . . and . . . can’t rate or review GE Monogram appliance on the site. Go figure.
In early 2012, I had my kitchen remodeled. After debating between Wolf, Viking, and various other so-called, ‘high end’ ranges, I opted for a GE Monogram. I picked it for two main reasons, first it offered a self cleaning all gas option in a forty eight inch range. I’d purchased a dual fuel option years ago and wasn’t entirely satisfied with broiling, etc. Also, I’d purchased the brand before during a 2004 kitchen remodel in another house.
I had a number of friends with Viking (with all sorts of problem – confirmed by the Viking sales guy at one store), and worse problems on other ranges. I had one friend with a Thermador double oven where the entire computer panel short circuited EVERY TIME she ran the self-cleaning cycle. (Needless to say the company took out the entire unit for ‘troubleshooting’ while she was trying to sell her house). How horrible is that?
I bought a GE Monogram 48′ range, with six burners and a grill Model#ZGP486NRRSS. You can click here to see the stove in my kitchen after the remodel.
Of course, I’m writing this review while I’m waiting for the GE repairman – who is at least a half hour late. When I got the stove, the small oven wasn’t working. The little, fragile stone like thing that sparks to light the gas came broken. When I called GE, they kindly informed me, that it often comes broken. The repair guy came to my house, took the tiny pieces of the broken part out, and announced he’d have to come back in a few weeks after the ordered part arrived at my house. And did he order just one part – no – he ordered four. Why? Because they break easily, of course. You know I’m thinking that ANYTHING that breaks that easily should NOT be on a residential appliance that’s used every day.
The upside – this broke during the warranty period and so instead of a one year warranty on the part, I have a five year warrant. Now you know I so wanted to have every conceivable part repaired so I could extend my warranty. Alas. As I wait for my very late repair guy, my large oven is now inoperable. A few weeks ago Thursday, I made a roast. Friday, the oven refused to light. Now the oven is out of warranty, and I’ll have to pay for any repairs. I did have to laugh, though, when the GE operator said if it couldn’t be repaired they’d offer me $100 toward a new appliance. At 10K for this appliance, I can’t even go there.
Now, the stove. For the most part I like the range. The best is having heavy, flat continuous grates, the wok side of the grates, and a super low simmer. Melting chocolate and making custard have been super easy. The ovens preheat quickly and cook very evenly. The bad, the grill does not get very hot. The last grill on my 2004 GE Monogram had little ceramic briquets that kept the grill super hot and even. This infrared grill does not get very hot. I can cook items on one small area in back that gets hot while having my finger (yes human flesh) on the front and I have never burned myself. Also the burners do not get much hotter than a standard range. So boiling water for pasta, soup, et al still take a long time.
Ah GE just called. The repairman is one his way . . . as soon as he finishes what he’s doing . . . whatever that is.
UPDATE: And I got the same repairman as last year (Yeah for Frank). When he realized he was coming back to my house, he ordered the part ahead of time. The downside – I’m out 400 bucks. The upside. I have four and five year warranties on the ignitors now. So the next time they burn out . . . .